GENERAL TERMS OF USE

GENERAL ASPECTS

Definitions

For the purposes of these Terms of Use, the expressions below shall have the following meanings when capitalized, whether singular or plural:

Restricted Activities:

The set of activities, practices, products, or services whose execution, offering, or commercialization is prohibited on the Mundpay Platform, under the terms of these Terms of Use, Mundpay's internal policies, and applicable legislation.

Chargeback or Dispute:

A request for cancellation, reversal, or refund of a transaction made by credit card, presented by the cardholder to the issuer or the card brand. The dispute is communicated to the acquirer or sub-acquirer responsible for the transaction, who then notifies Mundpay. If the dispute is accepted by the card issuer, the corresponding amount is refunded to the cardholder.

User:

An overarching term that designates any natural or legal person who uses the Mundpay Platform, including Sellers, Affiliates, buyers, or any third party that accesses or interacts with the services made available. Each User is responsible for the accuracy of the information provided, compliance with contractual rules, ethical conduct, and compliance with applicable legislation.

Seller User:

A natural or legal person who uses the Mundpay Platform to market Digital Products or Services and receive payments arising from those transactions. They are responsible for the veracity of the registered information, delivery of products and services to their customers, legal compliance of their activities, and full fulfillment of this Agreement.

Affiliate User:

A natural or legal person who, upon authorization from the Seller, promotes or discloses Products or Services through digital marketing strategies, assuming responsibility for their conduct, compliance with applicable rules, and the guidelines established by the Seller and Mundpay. The Affiliate is not part of the contractual relationship between the Seller and Mundpay, answering exclusively for their actions and communications to consumers and authorities.

Buyer User:

A natural or legal person who acquires digital products made available by Producers and/or Affiliates, using the Mundpay Platform for payment processing.

Producer User:

A natural or legal person who markets digital products of their ownership or over which they hold valid authorization for the exploitation of intellectual property rights, using the Mundpay Platform for processing and managing transactions.

Marketplace:

A digital environment operated by a third party in which different Sellers can offer their products and services, with Mundpay acting as a payment facilitator, performing transaction processing and settlement of the amounts due, as applicable. The Marketplace is responsible for the relationship with its Sellers and the compliance of the offers made on its platform.

Platform:

The technological environment provided and operated by Mundpay, composed of systems, APIs, interfaces, and other digital resources intended for payment intermediation and processing, financial management, technical support, and other functionalities provided for in this Agreement. It also includes security tools, encryption, and protocols suitable for processing national and international transactions.

Restricted Activities and Prohibited Activities:

The set of activities, products, services, or practices prohibited or limited on the Mundpay Platform, in accordance with these Terms of Use, Mundpay's internal policies, card brand rules, regulations of the Central Bank of Brazil, and other applicable laws. The User commits to fully observe such restrictions, under penalty of suspension, withholding of funds, or Account termination.

Bank Account:

A financial account owned by the User, registered and validated on the Platform, intended for receiving funds arising from their transactions processed by Mundpay. The accuracy of Bank Account data is the sole responsibility of the User.

Fee or Rate:

Remuneration owed by the User to Mundpay for intermediation, processing, settlement, risk management, support, and other functions made available on the Platform. Fees are applied in accordance with the current commercial model and conditions established in this Agreement.

Taxes:

Tax obligations incident on the activities carried out by the User, including taxes, fees, contributions, and other fiscal charges. The calculation, assessment, collection, and tax regularity are entirely the responsibility of the User, without any joint or subsidiary liability of Mundpay.

Transaction:

A financial operation initiated by the Buyer and processed by the Platform, involving authorization, capture, settlement, reversal, dispute, or any related movement, covering the principal amount and applicable fees. It is considered completed only after final settlement.

Net Balance:

The amount available to the User after automatic deduction of fees, rates, commissions, amounts due to Affiliates, reversals, chargebacks, security reserves, blockages, and incident operational charges.

Security Reserve / Rolling Reserve:

An amount withheld by Mundpay preventatively or correctively, destined to cover risks of chargebacks, disputes, fraud, penalties, or operational inconsistencies. It may be applied for a definite or indefinite term, according to risk assessment.

Payout / Remittance / Settlement:

The process by which Mundpay transfers the Net Balance available in the User's Virtual Account, observing deadlines, criteria, blockages, minimum values, and security conditions provided for in these Terms of Use.

Reversal / Refund:

A voluntary or compulsory reversal of a transaction, carried out by Mundpay to the Buyer, whether by request of the Seller, by decision of Mundpay, or by legal determination, not to be confused with a chargeback.

KYC (Know Your Customer) / Account Verification:

Identification and document validation procedures required for opening, maintaining, and using the Account, including identity analysis, legal proof, and compliance due diligence, which may result in suspension or closure of the account in case of inconsistency.

Suspicious Operations:

Atypical transactions or transactions incompatible with the User's profile, including disproportionate volumes, multiple unsuccessful attempts, fraud patterns, misuse of the Platform, high chargeback rates, or potentially illegal activities, according to objective compliance and risk monitoring criteria.

Maintenance Windows:

Periods previously communicated or necessary for updates, performance improvements, bug fixes, security, and technological evolution of the Platform, which may imply total or partial unavailability of services.

Scheduled Unavailability: Temporary interruption of services due to technical, operational, or security needs, previously communicated or arising from emergency events, not characterizing a failure in the provision of services.

API / Technology Integrator:

Programming interface made available by Mundpay for integration of third-party systems, remaining the sole responsibility of the User or developer for correct implementation, maintenance, security, and use of resources.

Applicability and Acceptance of Terms

These Terms of Use apply to all websites, digital platforms, systems, interfaces, applications, and other electronic media made available by Mundpay, as well as to all natural or legal persons who access or use them, as Users.

Access to, browsing of, or use of any resource of the Platform implies full, express, and unequivocal acceptance of these Terms of Use, which constitute a legally binding contractual instrument between the User and Mundpay. If the User does not agree with any of the provisions provided herein, they must immediately cease access to or use of the Platform.

These Terms regulate access to and use of the Platform at national and international levels, observing applicable legal, regulatory, technical, and operational limitations. Certain services, features, or resources may not be available in all jurisdictions or to all Users, in accordance with regulatory standards, internal risk policies, and compliance requirements.

Scope of the Platform and Services

These Terms of Use constitute a legally binding contract between the User and Mundpay and regulate access to and use of the website https://mundpay.com/, its subdomains, as well as any other digital environments, interfaces, applications, systems, or electronic media through which Mundpay makes available its products, services, features, and resources, including applications destined for mobile devices, tablets, or other electronic equipment, also covering all services, operations, and functionalities related to or integrated with Mundpay's Platform.

The Mundpay group company effectively contracted by the User for access to the Platform and for the operationalization of transactions may vary according to the nature of the operation, the country or countries of residence of the User(s), the applicable jurisdiction, and the currency in which the transaction is conducted. For regulatory and contractual transparency purposes, Mundpay has its headquarters, branches, and/or representatives in the following jurisdictions: 

• United States

Mundpay, LLC, registered under EIN No. 36-5099929, with headquarters at 169 Madison Avenue, New York, NY 10016, USA

Mund USA LLC, registered under EIN No. 32-0819366, located at 1160 Heron Sound Dr, Suite 50, Apopka, FL 32703, USA;

• Brazil

Mundpay Pagamentos Internacionais Ltda., registered under CNPJ No. 55.009.285/0001-13, with headquarters at Avenida Alfredo Balthazar da Silveira, No. 580, Recreio dos Bandeirantes, Rio de Janeiro, Brazil; 

• Europe

MundP Tech OÜ, registered under No. 7270502, with address at Harju maakond, Tallinn, Lasnamäe linnaosa, Ruunaoja tn 3, 11415.

The identification of the entity responsible for providing services to the User will be defined according to the specific transaction, subject to the applicable legal, regulatory, exchange, and compliance requirements in each jurisdiction.

Complementary Policies

The User declares to be aware of and in agreement with the content of these Terms of Use, as well as with all applicable Mundpay institutional policies, including, but not limited to, the Privacy Policy, Anti-Money Laundering (AML) policies, Fraud Prevention, Information Security, and other internal compliance standards.

Such policies are integrated into these Terms for all legal purposes, even if made available in separate documents. In case of conflict between these Terms and any Mundpay policies, the provisions of these Terms shall prevail, except where there is an express provision of prevalence of a specific policy due to a legal or regulatory requirement.

These Terms and any updates thereto supersede and prevail over any prior understandings, proposals, communications, or agreements, whether verbal or written, entered into between the User and Mundpay.

Data and Information Treatment

The User declares to be aware of and expressly authorizes that their personal and registration data, including identification, contact, banking, access logs, and transactional data, be collected, used, stored, and treated by Mundpay, in accordance with Law No. 13,709/2018 (LGPD), Law No. 8,078/1990 (Consumer Defense Code), and other applicable standards, for the purposes of executing services, fulfilling legal and contractual obligations, preventing fraud and illegal acts, risk management, compliance with internal governance policies, and the regular exercise of rights.

The User agrees that data may be shared, proportionally and within the limits of the law, with competent authorities upon formal request, as well as with commercial, technological, operational partners, financial institutions, insurers (including for E&O Insurance purposes), auditors, and service providers, when necessary to enable, ensure, or audit the provision of services.

Data may also be shared with parties directly involved in transactions, disputes, mediations, internal investigations, or inquiries of irregularities, whenever necessary to clarify facts, resolve conflicts, prevent damage, or comply with legal or regulatory duties, which may occur regardless of prior notice to the User and under no circumstances generating a right to compensation for material or moral damages, provided they are carried out in good faith and in strict compliance with legal or regulatory duties.

Mundpay commits to maintaining information confidentiality and adopting appropriate technical, administrative, and organizational measures, compatible with market standards, to protect them against unauthorized access, loss, alteration, or improper disclosure.

The User recognizes that, in the face of legal, operational, regulatory, or reputational risks — including those with potential exposure in national or international media — Mundpay may use, preserve, and, when necessary, share strictly those data essential to protect its rights, its institutional image, its partners, and third parties. It also recognizes that such measures may encompass steps intended for collecting outstanding debts, including in cases of negative account balances, through requests to regularize financial pending issues on the platform.

The User also recognizes that eventual repeated non-payment will result in late interest of 1% (one percent) per month, plus monetary correction by the IPCA, as well as a fine of up to 2% (two percent) on the amount due.

Nothing in this instrument implies a waiver of legal rights or assumption of liability beyond the limits provided by law, maintaining contractual balance, objective good faith, and transparency. Detailed information about the purposes, legal bases, rights of holders, and security measures adopted are described in Mundpay's Privacy Policy, the agreement to which is an indispensable condition to use the Platform.

Preservation of Rights and Non-Waiver

The eventual tolerance, omission, or non-exercise by Mundpay of any rights provided in these Terms, in applicable legislation, or in regulatory standards, shall not constitute a waiver, novation, or contractual alteration. Mundpay may exercise such rights at any time, at its sole discretion, observing legal limits.

The eventual and specific waiver of the exercise of a certain right shall not imply a waiver of other rights, nor shall it affect the full enforceability of the other provisions of these Terms.

Mundpay's Activity

The legal relationship between the User and Mundpay will be defined by the economic group company effectively contracted to enable access to the Platform and process transactions, considering the jurisdiction, nature of the operation, and currency involved.

By adhering to the Terms of Use, the User grants Mundpay the necessary powers to execute activities related to maintaining the commercial relationship, contractual compliance, and observance of internal and regulatory policies.

Mundpay acts exclusively as a provider of technological and operational services for payment intermediation and management, not performing activities exclusive to financial institutions, nor carrying out direct credit granting, card administration, deposit-taking, or direct provision of financial services.

Regarding operational models:

• In Brazil, Mundpay acts predominantly as a Marketplace / Intermediation Platform, making available technological infrastructure for approximation between Buyers, Sellers, Producers, and Affiliates, enabling the offering, disclosure, and processing of transactions, without being part of the supply chain of the commercialized products or services.

• In the United States and Europe, Mundpay may act as Merchant of Record (MoR), assuming formal responsibility for the financial processing of transactions to acquirers, sub-acquirers, card brands, issuers, payment providers, financial institutions, and operational partners, including for settlement, billing, risk management, and transactional compliance, without this condition implying assumption of liability over the nature, quality, delivery, support, or legality of the offered products and services, which remain the sole responsibility of their suppliers.

ETHOCA and VERIFI Alert Services

The Ethoca and Verifi Alert Services, affiliated with the Mastercard brand, are applicable to Mundpay Clients who are subject to the risk of chargebacks arising from transactions carried out with Payers or Cardholders.

Such services aim at risk mitigation and reducing chargeback rates, consisting, exclusively for transactions carried out with Mastercard and Visa card brands, of receiving fraud and refund alerts in real time, allowing the Client to adopt preventative measures.

The Client declares awareness and agreement that all transactions subject to an alert, once received or confirmed, may be automatically reversed. For each reversal carried out as a result of Ethoca or Verifi alerts, the Client may be charged a fee of up to R$ 150.00 (one hundred and fifty reais), which will be debited at the moment Mundpay receives the alert.

The value of the referred fee may be adjusted annually in June, based on the positive variation of the IGPM-FGV (General Market Price Index) accumulated in the preceding twelve months or, in the event of its extinction, by another official index that replaces it.

If the Client exceeds the rate of 1% (one percent) of chargebacks requested by Payers or Cardholders, Mundpay may, at its sole discretion, apply additional fees for the continued use of payment services, as well as adopt risk mitigation measures, including, but not limited to, suspension or deactivation of registration on the Platform and blocking balances for up to 120 (one hundred and twenty) days, without prejudice to other penalties provided for in these Terms of Use.

Affiliate Remuneration and Conditions for CPA Payment

The Affiliate declares to be aware that their remuneration may occur under two distinct models: (i) percentage remuneration, calculated on the value of transactions effectively processed through their referral link; and (ii) fixed Cost Per Acquisition (CPA) remuneration, whose payment is conditioned on the fulfillment of a minimum requirement by the Producer/Seller User responsible for the referred product.

The receipt of fixed remuneration (CPA) will only be made when the Producer User responsible for the referred product has accumulated, in their Platform account, a minimum sales balance for the respective product.

Until that minimum threshold is reached, payment of the fixed remuneration will remain suspended, with no compensation, indemnity, or correction due because of this grace period. Mundpay assumes no responsibility for non-receipt of CPA during the period the Producer/Seller User has not reached the required minimum volume, such circumstance being of sole responsibility between the Users involved in the offer and promotion of the product.

USER REGISTRATION

User Registration and Eligibility Requirements

Natural and legal persons who meet legal requirements and Mundpay's internal policies may register as Users of the Mundpay Platform in the capacity of Producer, Affiliate, Creator, Co-producer, Collaborator, or Buyer. Natural persons who are in full enjoyment of civil capacity, older than 18 (eighteen) years, or emancipated in accordance with applicable legislation, without any legal impediment, may register. Legal entities may register through their partners, administrators, or duly constituted legal representatives, who declare to hold sufficient powers and authorizations to bind them validly to Mundpay.

By accepting these Terms of Use, the User declares, under penalty of law, to be fully capable of performing all civil life acts and, in the case of registration carried out on behalf of a legal entity, declares to possess legitimacy and authorization to grant Mundpay all permissions, licenses, and authorizations provided for in these Terms and other applicable institutional policies.

Registration of Buyers may be carried out by persons from 13 (thirteen) years of age, and teenagers between 13 (thirteen) and 18 (eighteen) years must be duly authorized by their parents or legal guardians. The registration and acceptance of these Terms presuppose the existence of such authorization. Mundpay may cancel the registration of a User under 18 (eighteen) years of age upon request of parents or legal guardians, without this entailing any right to compensation or refund of values relating to products or services acquired during the registration period.

Mundpay may, at its sole discretion, refuse, suspend, or cancel the registration of Users who have been convicted, by a final judicial decision, or in relation to whom there are relevant indications of involvement in crimes or misdemeanors, criminal organizations, money laundering, terrorist financing, international trafficking in persons, or crimes practiced by electronic or cybernetic means, as well as in other hypotheses provided by law, in Mundpay's internal policies, or arising from its commercial discretion. 

User Registration and Access Information

By registering on the Platform, the User declares and warrants that all information provided is complete, accurate, true, updated, and in compliance with current legislation, assuming sole, exclusive, and full responsibility to Mundpay and third parties for such information and for any consequences arising from its improper or incorrect use.

Registration will be carried out by filling out an electronic form, in which the User must inform their personal or business data and define their access credentials, including login and Access Code, which will allow access to the User's Account, balance inquiry, transaction tracking, and requests for transfers of funds to the previously linked bank account.

Access credentials are highly personal, confidential, and non-transferable, and may be changed exclusively by the User themselves. The User commits to maintaining the confidentiality and security of their credentials, being fully responsible for their safekeeping, use, and for all activities carried out through their account. Mundpay is not liable for damages of any nature arising from the improper use of the account by third parties.

No employee, collaborator, representative, or agent of Mundpay is authorized to request or demand that the Buyer User share their access credentials. The User must not share such information with other Users of the Platform, including Creators or Affiliates. If the User identifies or suspects loss, misplacement, improper use, or compromise of the confidentiality of their credentials, they must immediately communicate with Mundpay to adopt appropriate measures.

Registration Analysis and Verification 

After completion of registration, the information provided by the User, whether natural or legal person, will be subject to registration analysis, which may require up to 72 (seventy-two) business hours for confirmation and release of the User to conduct transactions on the Platform.

Mundpay may, at any time, adopt additional measures to verify the accuracy, authenticity, and legitimacy of the provided information, including through consultation with public or private, national or international databases, subject to applicable legislation, regulatory standards, and internal compliance, AML, KYC, and fraud prevention policies.

Veracity of Information 

By registering, the User declares and warrants that all information provided is complete, accurate, true, updated, and in compliance with current legislation, assuming sole, exclusive, and full responsibility for such information, as well as for any damages or losses arising from its inaccuracy, omission, or improper use.

Registration will be completed by filling out an electronic form, in which the User will define their access credentials, which will allow entry to their Account, balance inquiry, transaction tracking, and requests for transfers of funds to a previously linked bank account. Access credentials are personal, confidential, and non-transferable, and the User is solely responsible for their safekeeping, security, and use.

After submitting registration information, it will be subject to analysis and validation by Mundpay, which may require up to 72 (seventy-two) business hours to release the User to transact on the Platform. Mundpay may, at any time, adopt additional verification measures, including through consultation with public or private, national or international databases, to confirm the legitimacy, accuracy, and currency of the information provided, in compliance with applicable legislation and its AML/CFT, KYC, and fraud prevention policies.

Transparency, Duty to Inform, and Relationship with Third Parties

Users who offer products or services through the Platform commit to providing Mundpay, other Users, and third parties with all information reasonably expected and legally required about such products or services, in a complete, clear, objective, transparent, unequivocal, and updated manner, both inside and outside the Platform.

This information includes, without limitation, that relating to the description, purpose, characteristics, composition, quality, and quantity of the product or service; prices, payment methods, installment conditions, promotions, and discounts; deadlines, forms, and conditions of delivery, access, exchange, return, warranty, and exercise of the right of withdrawal; rules applicable to updates, versions, certifications, mandatory requirements; duties and limitations of rights of Users; as well as any other information required by law or necessary for the proper understanding and use of the product or service.

The User is fully responsible for actions or omissions of third parties directly or indirectly related to the products or services offered, including, but not limited to, partners, collaborators, experts, service providers, representatives, influencers, or any involved natural or legal persons. The User declares and warrants that such third parties are aware of, agree to, and comply with these Terms of Use and Mundpay's policies, being responsible for obtaining and maintaining all necessary authorizations for the use of image, voice, name, and other personality rights, as well as compliance with applicable standards, including when involving the participation of minors.

It is the sole responsibility of the Seller User to keep their registration data and their legal, fiscal, and regulatory obligations duly updated and regular before the competent bodies of the State in which they develop their activities. 

Mundpay may adopt corrective, preventative, or sanctioning measures, including suspension or removal of Users, accounts, or products from the Platform, whenever it identifies violations of these Terms, institutional policies, or current legislation, including when arising from acts or omissions of related third parties.

Politically Exposed Person (PEP)

Mundpay does not accept registration, activation, or maintenance of Sellers who are PEP – Politically Exposed Persons, nor of Sellers who have, as partners, administrators, proxies, ultimate beneficial owners (UBOs), representatives, or controllers, individuals classified as PEP or their direct relatives or close associates.

For the purposes of this Agreement, PEP is any person who exercises or has exercised, in the last 5 years, a prominent public function in Brazil or abroad (including, without limitation: Heads of State, members of the Executive, Legislative, or Judicial Power in high positions, state-owned enterprise directors, high-ranking military officers, relevant party leaders, members of Audit Courts, and regulatory bodies), as well as their direct family members (spouse/partner, parents, children, and likenesses) and close associates (individuals publicly known to maintain close links with the PEP).

Producer and Affiliate Users declare not to be PEP and that none of their UBOs, administrators, proxies, representatives, or controllers are classified as PEP, direct family member, or close associate. 

Producer and Affiliate Users commit to immediately communicate to Mundpay any change that leads to their PEP classification or that of persons in their corporate/decision-making chain.

The verification, at any time, of PEP classification (or omission/untruth regarding this condition) authorizes Mundpay to, immediately and at its sole discretion, refuse onboarding, suspend/terminate the account, block/withhold funds for a reasonable period for risk management and regulatory obligations, cancel/refund future transactions, and terminate this Agreement for just cause, without any indemnity.

Mundpay may perform periodic screenings and revalidations in public/private databases, request additional documents (KYC/KYB), and, when applicable, report suspicious operations or status required by law/regulation to competent authorities.

Failure to comply with this clause constitutes a material breach. Producer and Affiliate Users shall indemnify Mundpay for losses, costs, fines, expenses, and fees arising from the violation, without prejudice to other contractual and legal measures.

In case of interpretive conflict, Mundpay's AML/CFT policy and any Regional Annexes shall prevail, without disregarding the PEP ineligibility established here.

REGISTRATION OF PRODUCTS AND SERVICES

Product Registration, Platform Use, and Prohibited Activities

The registration and commercialization of products and services on Mundpay's Platform are conditioned on full compliance with current legislation, these Terms of Use, and Mundpay's institutional policies. The marketing of products, services, contents, activities, sectors, or operations that are illegal, irregular, unauthorized, or incompatible with the business model, corporate values, and compliance guidelines of Mundpay is expressly prohibited.

The occurrence of any violation of the provisions of this topic may result in the immediate freezing of operations, including balances and transactions, regardless of prior notice. It is the User's duty to remain attentive to eventual updates of this Term, obliging themselves to always observe the most updated and current version.

The approval of products may occur automatically and immediately, which does not exempt the User from the obligation to fully observe applicable contractual, legal, and regulatory rules, especially those related to intellectual property, the veracity of provided information, and the compliance of the offered product.

Transparency, Publicity, and Claims about Products

It is expressly prohibited to make false, misleading, or potentially deceptive claims, including promises of unrealistic, unproven, or disproportionate financial gains. The User must clearly, precisely, and ostentatively disclose any conditions, limitations, risks, or restrictions associated with the offered product or service, even when only a small portion of users can obtain certain results.

In the case of products related to health, well-being, weight loss, supplements, medical devices, or similar, making claims without proper scientific backing is prohibited. When required by applicable legislation, the product must hold the necessary authorizations and approvals from competent authorities, including, when applicable, international regulatory bodies like the FDA, under penalty of suspension or removal of the product from the Platform.

High-Risk Jurisdictions and Persons

In attention to guidelines issued by international bodies, such as the Office of Foreign Assets Control of the United States, the United Kingdom Sanctions List, or the United Nations Security Council Sanctions List, Mundpay does not transact or operate with Users located in certain countries or regions, in compliance with global standards and best practices aimed at preventing money laundering, fraudulent acts, and financing of illegal activities, with the use of Mundpay services prohibited for any business, hiring, or purchase of goods and services, directly or indirectly, involving jurisdictions, persons, or entities classified as high risk.

High-risk jurisdictions include, among others, those subject to economic sanctions or international restrictions, such as Cuba, Iran, North Korea, Syria, as well as the regions of Crimea, Donetsk, and Luhansk, with trading of products involving import or export from Russia also prohibited. Carrying out operations with natural or legal persons included in lists of sanctions, restrictions, or blockages maintained by authorities of the United States, United Kingdom, European Union, or United Nations is also prohibited, including, but not limited to, the lists of OFAC and the United States Department of Commerce.

Prohibited Uses of Mundpay Products and Services

The use of the Platform or Mundpay products is prohibited for: using false, inaccurate, manipulated, or misleading data relating to the identity of the User, legal entity, nature of the operation, or any requested information, with the User obliged to immediately communicate any registration change; carrying out transactions on behalf of unidentified third parties or for marketing products or services not informed at the time of account opening; using Mundpay as a mere virtual terminal or for massive manual card data entry; processing transactions without the actual sale of a good or provision of a service, including card tests; misuse of Mundpay intellectual property, including name, brands, logos, or distinctive signs, without express and written authorization, as well as any practice suggesting a false endorsement, link, or affiliation with Mundpay.

Mundpay guides its performance based on respect for customers, Users, and applicable legislation, not admitting the offer or commercialization of products and contents that violate such guidelines or its internal policies. In case of doubts regarding the classification of a certain product or service, the illustrative list of prohibited items and restricted activities can be consulted in the Acceptable Use Policy (AUP).

Regular Use, Security, and Integrity of the Platform

The User commits to using the Platform ethically, responsibly, and in compliance with the legislation, with any attempt to violate security mechanisms, exploit systemic flaws, manipulate prices, interfere with third-party transactions, or alter product information after its validation by Mundpay prohibited.

The practice of abusive or harmful disclosure, data collection, or advertising is prohibited, including spam, flooding, malware, adware, or any techniques that harm the Users' experience or Platform stability. The User may not suggest or state that the Platform constitutes an easy, fast, or guaranteed way of obtaining income, nor use automated systems, robots, scripts, or similar tools in a manner incompatible with these Terms or current legislation.

It is also prohibited to acquire products through one's own affiliate link, replace links for one’s own benefit or that of third parties, use affiliate links of the product itself on the respective sales page, as well as collect or use data or content from the Platform for training artificial intelligence models, unless expressly authorized by Mundpay.

Disclosure and Independence of Mundpay

Mundpay may, at its sole discretion, make available, highlight, or promote products registered on the Platform in its digital environments, internal showcases, institutional communications, advertising campaigns, promotional materials, or through channels and services of third parties, with the purpose of increasing their visibility and commercial reach. Such form of disclosure does not, under any circumstances, characterize endorsement, certification, validation of content, or assumption of responsibility by Mundpay regarding the quality, veracity, regularity, lawfulness, or adequacy of the offered products, which remain under the full and exclusive responsibility of their respective Creators, Producers, or Affiliates. The referred promotion also does not generate any right of the User to remuneration, financial compensation, indemnity, or additional benefit.

PROTECTION OF INTELLECTUAL PROPERTY 

From Mundpay

All intellectual property rights related to Mundpay are of its exclusive ownership, including, but not limited to, Platform software, systems, source codes, algorithms, databases, interfaces, layouts, design, visual identity, operational flows, proprietary technologies, brands, business names, establishment titles, domains, logos, contents, institutional materials, and other intangible assets, whether registered or not.

Access to and use of the Platform do not imply transfer, assignment, or definitive licensing of any rights, limiting themselves to permissions strictly necessary for the regular use of services.

It is expressly prohibited to reproduce, modify, adapt, translate, distribute, publish, display, license, commercialize, economically exploit, reverse engineer, decompile, or misuse any Mundpay intellectual property assets.

Recognition of Ownership, Domain, and Visual Identity

The User recognizes that the domain name(s) linked to Mundpay, including, but not limited to www.mundpay.com and its subdomains, as well as all distinctive signs used on the Platform, constitute a digital establishment title, visual identity, and distinctive elements of Mundpay, protected against misuse, reproduction, imitation, or parasitic exploitation.

Mundpay safeguards its rights based on use in good faith and prior use, under the terms of the precedence right provided for in Brazilian Law No. 9,279/1996 (Industrial Property Law). Additionally, it relies on other applicable international standards, treaties, and agreements in the countries in which it keeps operations, protecting itself against subsequent registrations that are clashing or susceptible to causing confusion in the market.

Trademark Use and Improper Association

The use of brands, logos, commercial names, distinctive signs, or any identity elements of Mundpay is prohibited for the purpose of disclosing products, services, or contents, as well as to suggest, directly or indirectly:

• non-existent commercial association;

• partnership, certification, or homologation;

• corporate or institutional link;

• approval or endorsement of products.

Any use will depend on prior, express, and written authorization from Mundpay, which is personal, non-transferable, revocable, and restricted to the granted purpose.

Use License Granted by Users to Mundpay

Users who register products or contents declare to possess the necessary rights for their exploitation and grant Mundpay a non-exclusive, free, global, sublicensable, and royalty-free use license for purposes of hosting, technical adaptation, disclosure, transmission, display, and distribution, within the limits necessary for the provision of services.

The license does not imply transfer of ownership, with rights remaining under the ownership of their holders.

Prohibition of Unfair Competition

The User commits not to practice acts of unfair competition, under the terms of applicable legislation, especially those typified in art. 195 of Law No. 9,279/96, including, but not limited to:

• Employing fraudulent means to divert, for one's own benefit or that of third parties, Mundpay’s clientele;
  
  
  

• Using or imitating expressions, advertising signs, visual identity, or distinctive elements capable of generating confusion to the consumer;
  
  
  

• Misusing the commercial name, establishment title, domain, insignia, or distinctive signs of Mundpay;
  
  
  

• Producing, disclosing, or broadcasting content that misleads the public regarding the origin, link, or legitimacy of services.

Such conducts will be considered severe contractual infractions, without prejudice to the applicable legal liabilities under civil and criminal spheres.

Prohibition of Parasitism and Misuse of Domain

The User is expressly prohibited from:

• Registering domain names identical or similar to Mundpay's;
  
  
  

• Using phonetic, spelling, or visual variations that may generate confusion;
  
  
  

• Creating social media profiles with confusing denominations;
  
  
  

• Using the trademark “Mundpay” or variations in sponsored ads, paid links, keywords, or media campaigns;
  
  
  

• Practicing brand bidding, cybersquatting, typosquatting, or any forms of digital parasitism.

Parasitism is considered the improper exploitation of reputation, investment, traffic, brand positioning, or credibility of Mundpay to obtain commercial advantage or client diversion.

Penalties for Violation

The violation of provisions relating to intellectual property, unfair competition, or parasitism will entail, at Mundpay's sole discretion, the adoption isolated or cumulatively of the following measures:

• Immediate account suspension;
  
  
  

• Blocking of functionalities;
  
  
  

• Withholding of funds;
  
  
  

• Removal of contents;
  
  
  

• Contract termination for just cause.

Without prejudice to this, the offender will be subject to the application of a non-compensatory fine to be defined in a specific instrument or policy, as well as the assessment of material and moral losses and damages, including loss of profits arising from clientele diversion, in the terms of arts. 208 and 209 of Law No. 9,279/96 and other applicable laws.

Of Users and Third Parties

Copyright constitutes a legal protection granted to original works, such as books, music, movies, arts, photographs, videos, and other creative expressions, safeguarding the expression form of the idea, and not the idea itself.

Elements such as names, titles, and slogans, as a rule, are not protected by copyright, being, however, protectable by trademark legislation, which protects distinctive signs used to identify and differentiate products or services, preventing confusion among consumers.

In this sense, the Producer, when registering any product on Mundpay's platform, declares and confirms, under their sole responsibility, to be the owner of copyright and intellectual property rights relating to the content made available, assuming full responsibility for the legitimacy of the material inserted.

It is emphasized that the product is made available on the platform immediately and automatically, without prior review of merit, quality, legality, or technical aspects by Mundpay. In this condition, Mundpay is not responsible for the content, technical characteristics, or quality of the registered infoproducts, remaining, however, available to receive requests and investigations, at which time it will adopt appropriate measures within its internal criteria.

Responsibility for Third-Party Rights

Users are fully responsible for ensuring that used products, content, brands, images, voices, works, and materials do not violate third-party rights.

In the event of infringement, Mundpay may remove content, suspend accounts, block funds, and adopt appropriate legal measures, with the User obliged to fully indemnify any damages caused.

Channel for Notification of Copyright Infringement

The Producer who suspects violation of their Copyright may forward a formal complaint to the email contato@mundpay.com.br, and must instruct it with documents and information that prove product authorship, as well as elements evidencing the alleged infringement, such as video contents, images, photographs, arts, texts, or any other allegedly plagiarized materials.

Likewise, any user who identifies a violation of rights relating to Intellectual Property in an infoproduct marketed on the platform may submit a Request to the Customer Support Department through the same electronic address, expressly indicating the ownership of the violated right and a detailed description of the infringement.

After receiving the notification, Mundpay will conduct an internal check and manifest itself formally about the case, and may adopt the measures it deems pertinent.

Mundpay does not accept complaints made by third parties without legitimacy. Reports must be presented exclusively by the owner of the supposedly violated right or by their duly constituted legal representative, upon presentation of a valid proxy and supporting documents.

By forwarding the complaint, the Complainant declares awareness and agrees that their data and information may be shared with the Respondent, strictly for purposes of investigating the facts, enabling contact for explanations, presentation of defense, and/or settlement attempt between the parties.

Formal Requirements of the Notification

For proper instruction of the complaint, it is recommended that the notifier submits, whenever possible:

• A declaration containing electronic or physical signature of the copyright owner or authorized representative;

• A description of the copyrighted work claimed to have been infringed;

• Precise indication of the location of the infringing material on the platform;

• Contact address, telephone, and email;

• A statement of good faith regarding non-authorization of the material use;

• A statement of veracity of the provided information, under penalty of law, stating they are the right owner or authorized representative.

Preliminary Injunction Measures of Blocking or Suspension

When it understands that an emergency situation or imminent risk of continued infringement is present, Mundpay may, at its sole discretion, perform preliminary blocking or suspension of the reported infoproduct, regardless of prior notice.

In these cases, there will be no right to any kind of compensation to the Notified party, who hereby declares awareness and agreement with the terms established here.

The Producer whose infoproduct was blocked will be guaranteed the right of subsequent manifestation for presentation of clarifications and documents they deem pertinent, in case they consider the measure improper.

REFUNDS

Refund requests can be formalized by the Buyer within the product's warranty period through the link made available by the platform: https://mundpay.com/ajuda-contato/. Since the request is within the applicable period, the requirement will be processed automatically by the platform.

Mundpay, regardless of prior consultation or consent from the Producer, safeguards the right to intervene and proceed directly with refunds to the Buyer whenever it identifies circumstances that may compromise the proper provision of service, good faith in consumer relationships, or the regularity of offers made available on the platform.

Such prerogative may be exercised, including, when the Buyer reports lack of response or nonexistence of support from the Producer, as well as in cases where invalid, non-existent, or inoperative support channels are registered for customer support.

Likewise, Mundpay may perform the refund in case of complaints or incidents in administrative, extrajudicial, or judicial channels — including, but not limited to, consumer defense bodies or public complaint platforms — whenever such occurrences indicate risk to the consumer experience, platform reputation, or regulatory compliance of operations.

The measure may also be adopted when indications or confirmation of fraud, plagiarism, copyright infringement, abusive practices, misleading of consumer regarding characteristics, promises, or results of the offer, bad faith actions, or any other irregular conduct of similar nature are verified.

Finally, Mundpay may proceed with refunds when there is non-delivery, non-availability, or non-compliance by the Producer with shipping conditions or access to the acquired product, in non-compliance with the made offer.

CHARGEBACKS

Mundpay, in its capacity as a payment intermediation provider and participant in the payment arrangements ecosystem, adopts risk management, fraud prevention, loss mitigation, and financial integrity protection mechanisms for operations processed on its platform.

In this context, it reserves the right to withhold funds arising from Transactions carried out by the Seller/Producer, for up to 120 (one hundred and twenty) days, through establishing an initial financial reserve of 20% (twenty percent) on the transacted amount, destined for covering chargebacks, disputes, refunds, cancellations, and related occurrences.

The withholding percentage can be renewed and increased, including retroactively, and may reach up to 100% (one hundred percent) of transacted values, whenever indications of disproportionate rise in chargeback rates, atypical increase in disputes, abrupt variations in transactional volume, or any elements indicating worsening of operational, financial, or reputational risk are identified.

The adoption of a retroactive reserve aims to preserve the operation's sustainability, payment arrangement stability, and the capability to cover contingent liabilities, with the release period of any increase analyzed case by case, in light of subsequent transactional behavior, decrease in dispute rates, and quality of processed sales.

The withholding period may also be extended when there are judicial, administrative, or arbitration processes underway related to the Transactions, lasting until definitive resolution of controversies, including final judgment, so as to enable full inquiry of responsibilities and costs incurred. In this hypothesis, withheld values may be used to compensate for losses, convictions, agreements, costs, attorney fees, and sum-of-judgement costs supported by Mundpay.

If indications of suspicious, fraudulent transactions or transactions with a high probability of future chargebacks are verified — especially when there is risk of the rate exceeding the 1% (one percent) threshold of processed Transactions — Mundpay may, preventatively, cancel sales, promote refunds, or reverse payments directly to Buyers, aimed at mitigating systemic damages and avoiding the formalization of disputes before issuers and brands.

Likewise, if it is confirmed that Transaction data linked to the Seller matches fraud databases shared by members of the payment network, brands, or anti-fraud systems, Mundpay may perform immediate reversal of the values, promoting the respective debit in the User's Virtual Account.

Once the chargeback is formally notified by payment arrangement institutions, issuers, acquirers, sub-acquirers, card brands, or other participants in the settlement chain, the full amount corresponding to the disputed Transaction will be immediately debited from the Seller’s Virtual Account, regardless of prior notice, as a necessary measure for systemic financial recovery and provisional coverage of the liability generated by the dispute.

Subject to Mundpay's sole discretion and always in compliance with the operational regulations of the payment arrangements and deadlines imposed by card brands and issuers, the Seller may be granted the right to present an administrative defense within up to 10 (ten) calendar days from the dispute notification, through submitting complete, suitable, and verifiable documentation fit to demonstrate the regularity, legitimacy, and actual occurrence of the Transaction.

For the purposes of defense instruction, the following evidentiary elements may be required, isolated or cumulatively, according to the nature of the commercialized product or service:

• Proof of product delivery or service availability, including Acknowledgment of Receipt (AR), signed delivery receipt, receipt registry by authorized third party, or electronic access/download confirmation;

• Logistics proof, with valid tracking code, movement history, delivery date, and identification of receiver, when applicable;

• Electronic records of acceptance, authentication, or purchase validation, such as IP logs, transaction date and time, geolocation, device fingerprint, email confirmation, dual-factor authentication, or equivalent mechanisms;

• Evidence of Buyer’s active participation in hiring, including filled forms, recordings, authenticated checkouts, acceptance terms, electronic contracts, or unequivocal consent confirmations;

• Copies of communications maintained with the Buyer, such as emails, support tickets, conversations on messaging platforms, or messages that demonstrate knowledge of the purchase, product use, or prior conflict solution attempt;

• Proof of access, consumption, or enjoyment of the digital product, when applicable, including login reports, usage time, material downloads, video lesson views, or functionality usage;

• Commercial policies in force at the time of sale, especially refund policies, terms of use, and offered warranties;

• Any other documents or additional evidence requested by Mundpay or by participants of the payment arrangement, necessary for proper instruction of the dispute process.

Failure to send documentation within the stipulated period, incomplete submission, or presentation of elements considered insufficient by the arrangement institutions will imply preclusion of the administrative defense right and consequent definitive maintenance of the chargeback, with the debit made in the Seller’s Virtual Account remaining.

It is emphasized that the analysis and decision regarding dispute reversal or maintenance compete exclusively with issuers, brands, and payment arrangement institutions, with Mundpay having no influence over the merit of the final decision, acting only as an intermediary in supplying the information and documents presented.

Failure to present requested documents timely, or unfavorable decision rendered by issuer, acquirer, or brand, will imply definitive confirmation of the chargeback, with the debit made remaining. In the absence of sufficient balance, Mundpay may adopt collection measures, compensation with future credits, and other suitable judicial and extrajudicial steps.

The Producer commits to maintaining proper post-sale support and relationship with consumers, as a dispute mitigation measure, being aware that Mundpay perennially monitors chargeback rates per product and per account.

The platform may, regardless of prior consent, conduct dispute processes along with operators and brands, instructing them with available data. If high rates are verified, the User may be warned through official channels and, if the risk scenario persists, gradual measures can be applied, including balance blocking, suspension of withdrawals, or account blocking.

For operational parameter and risk management purposes, keeping a chargeback rate below 1% (one percent) over total settled transactions in the last 30 (thirty) days is considered acceptable, raised through the relation between registered disputes and total sales volume in the same period.

Exceeding this threshold authorizes Mundpay, at its sole discretion, to adopt preventative and corrective measures, including total or partial withholding of values existing in the User's Account for up to 120 (one hundred and twenty) days, with the purpose of safeguarding potential liability coverage, without prejudice to contractual penalties, including proportional fine for each occurrence of excess over the established limit, as well as other suitable administrative or legal measures.

Without prejudice, verifying conducts that violate applicable legislation, consumer protection standards, or provisions of this Term — especially when related to misleading offers, non-delivery of products, or linking to fraudulent environments — may lead to preventative Account blocking, with full withholding of values until thorough assessment of the facts.

Such measure aims to safeguard payment arrangement integrity, financial health of operations, reputation of the platform, and, above all, the rights of consumers and potentially injured third parties, under the current legislation.

Once the block is effective, the User will be notified through registered channels, and the assessment will be conducted in a reasonable period, which may reach up to 120 (one hundred and twenty) business days, at the end of which there will be formal communication about the decision and eventual release of remaining balance.

In case of contract termination, funds withdrawal, or account termination, Mundpay may exercise the right of recourse for reimbursement of losses supported as a result of chargebacks, fraud, convictions, or damages caused by the Producer or Co-producer to third parties or the platform itself.

Finally, Mundpay may apply a pre-chargeback mechanism, which, along with its payment partners and acquirers, can also be operationally treated as a preventive refund. This is a protection measure based on alerts issued by partners, with the purpose of safeguarding Users' operations and the integrity of transactions processed on the Platform.

Once the risk alert is identified, Mundpay can automatically perform transaction refund to the final customer as a way to mitigate financial losses, penalties, and negative impacts on the User's operational indicators.

SUSPENSION, BLOCKING, AND EXCLUSION OF THE USER'S ACCOUNT 

Penalties applicable due to improper use of the Mundpay Platform, violation of these Terms of Use, related Policies, current legislation, or contractual duties assumed, constitute account suspension, blocking, and exclusion of User's Account and/or products linked to it. Such measures may be adopted preventatively or definitively, isolated or cumulatively, at Mundpay's sole discretion, whenever a conduct representing operational, financial, regulatory, reputational, or legal risk to the Platform, its users, or third parties is identified, with the opportunity of defense and regularization guaranteed when applicable.

Illustrative causes for applying penalties are considered the linking or commercialization of products classified as restricted activities; violation or attempted violation of security systems; registration inconsistencies or falsehoods; spam practices or abusive advertising; self-purchasing through affiliate links; misuse of intellectual property; chargeback rates higher than market parameters; fraud suspicions; repeated complaints; lack of buyer support; offering non-compliance; as well as any conducts that may compromise the integrity, credibility, or regular operation of Mundpay, even if not expressly provided.

Measures can be applied with or without prior notification, when urgency or need for risk mitigation so requires, not generating right to compensation.

Removing products or terminating accounts prevents new transactions, but prior purchases can be refunded. Dispute claims can be presented in up to 365 (three hundred and sixty-five) days from purchase, which is why debits may arise even after account closure.

When a chargeback is notified, Mundpay will immediately debit the disputed value from the User's account, and can grant a period of 10 (ten) calendar days to present a defense, by sending supporting documents of transaction regularity, including proof of delivery or service provision, buyer participation, logistics proof, requested documentation, and evidence of amicable solution attempt.

Failure to present documents, or unfavorable decision of payment arrangement, will imply definitive confirmation of the chargeback. In the absence of sufficient balance, Mundpay can promote administrative or judicial collection, without prejudice to other suitable measures.

Of Suspension

Suspension consists of a temporal and preventive measure, applied when there are irregular indications subject to verification, correction, or clarification. In this hypothesis, Mundpay can limit User's access to the Platform, suspend checkout links, sales pages, offers, operational features, and financial remittances, as well as prevent registration changes and new transactions.

In case of fraud suspicion, suspension can be preventatively applied for up to 120 (one hundred and twenty) business days, or last for the entire period necessary for internal investigation. Referred period can be extended when there are investigations in judicial, police, or administrative spheres, or whenever case complexity so requires.

During suspension, additional risk mitigation measures can be adopted, including withholding of funds from suspicious sales, with the goal of safeguarding consumers, acquirers, payment arrangements, and Mundpay itself.

Of Blocking

Blocking configures a more severe and protective measure, applicable when infringement materiality, concrete risk of damage, or relevant default of contractual obligations is verified. It can reach specific products or the entire account, implying automatic cancellation of ads and offers, payment processing interruption, impediment of new sales, and blocking of existing and future balance.

MundPay will proceed to block and withhold funds from suspicious transactions for the period necessary for proper verification, observing the initial limit of up to 120 (one hundred and twenty) business days, without prejudice to eventual extension for covering chargebacks, disputes, fines applied by acquirers, refunds, or any verified losses.

Additionally, blocking will be automatically applied from the moment the chargeback rate exceeds the limit of 3% (three percent).

If acquirers, processors, or financial institutions determine blocks, refunds, or withholdings, Mundpay will fully comply with such determinations, being exempt from liability for losses arising from them.

If indications of relevant increase in chargeback rates — especially when higher than market parameters or when there is high future risk — are verified, Mundpay can, as a preventative measure, cancel sales, interrupt settlements, and promote refund of buyers, with the goal of avoiding systemic losses to the payment arrangement.

If it is verified that a natural person, minor of age (younger than 18 and not emancipated), has performed sales through the platform, the values resulting from the sales will remain blocked, being available for withdrawal only after civil majority or emancipation, duly proven.

If the CNPJ linked to the Platform account — through which operations are carried out — is found, at any time, in an irregular situation, including, but not limited to, inactivity, suspension, blockage, or any condition preventing financial transfers, tax document issuance, or legal obligations fulfillment, Mundpay may, at its sole discretion, temporarily block existing funds in the Seller User's account. Values will remain withheld until proper regularization of registration and tax status is proven.

Of Exclusion

Exclusion implies definitive account closure and contractual relationship termination, which can occur motivatedly, especially in cases of confirmed fraud, repeated offenses, severe default of these Terms, relevant damages to the Platform or third parties, legal determinations, or conducts affecting reputation and security of the Mundpay ecosystem.

Once fraud is confirmed, the account can be blocked and excluded regardless of prior communication, with Mundpay allowed to withhold available and future values with the purpose of compensating losses caused to third parties, consumers, acquirers, or the company itself.

When an offense subject to exclusion is recognized, Mundpay will present formal communication containing the justification of the adopted measure, safeguarding confidentiality and legal duties. A period for defense presentation will be guaranteed, to be defined at notification moment, considering case complexity. After manifestation, Mundpay will render a final decision in a previously informed period, counted from the end of instruction.

Once exclusion or early contract termination is effective, Mundpay can debit from User's account any values necessary to settle losses caused by them to third parties or the Platform itself. Termination will imply definitive access block, prohibition of new accounts, and impediment of transaction execution under any modality.

Of Reporting and Internal Investigation

Mundpay can initiate investigation procedures through user reports, third parties, or by its own initiative, regardless of external provocation. If the report is not accompanied by minimal elements of materiality, it can be summarily archived.

If considered plausible, Mundpay can adopt preliminary measures, including preventative blocking of products or accounts, communicating the reported party to present their version of facts, proofs, and explanations, as well as a declaration of awareness about the complaint and responsibility for eventual damages arising from activity continuation.

When the controversy involves conflict between users, Mundpay can initiate mediation procedure, seeking consensual solution. If arrangement is not possible, it can, at its discretion and non-obligatorily, render administrative decision to end the conflict.

Investigations can be initiated at any time, and their results can be shared with competent authorities when requested or when Mundpay deems necessary for safeguarding its own or third-party rights.

FEES

The User recognizes and agrees that fees, rates, and other charges applicable by Mundpay due to Platform utilization — including, but not limited to, withdrawals, transaction processing, and other services — may, at any time, be reviewed, adjusted, created, or discontinued, at Mundpay's sole discretion, whenever such measure is shown necessary to preserve the economic-operational balance, business sustainability, or continuity of Platform activities.

The User also declares awareness that fees applicable to transactions may vary as a result of exchange flutuation, observing objective criteria previously defined and made available by Mundpay, including, without limitation, reference indexes, exchange providers, and widely recognized market parameters.

Persistence and continued use of the Platform after implementation of any changes in fees, rates, or applicable criteria will be interpreted as full and tacit acceptance of the new conditions by the User.

Minimum Limit for Withdrawal Requests

Withdrawing funds from the Platform is conditioned on meeting minimum values established by Mundpay, which aim to ensure operational viability, financial processing efficiency, and proper management of transactional costs.

For accounts operating exclusively in Brazilian territory, the minimum value for withdrawal requests will be defined in national currency (Real – BRL), applicable to transactions carried out in Brazil. For accounts or operations linked to foreign territory, the minimum value will be defined in foreign currency (United States Dollar – USD), applicable to both transactions carried out in Brazil and abroad, whenever financial settlement occurs or is requested in foreign currency.

Applicable values will be duly discriminated in the User's panel, under the section “Financial → Rates”.

Mundpay reserves the right to review, change, or update minimum withdrawal values at any time, through prior communication to Users through its official channels, whenever such measure is shown necessary to preserve operational, financial, or regulatory balance of the Platform and the User.

EXEMPTION AND LIMITS TO MUNDPAY'S LIABILITY

Nature of Services

Services, functionalities, information, content, systems, software, materials, and other resources made available by Mundpay through the Platform are provided exactly in the terms of these Terms of Use, characterizing themselves as duties of means, with no guarantee of result, performance, operational continuity, commercial success, profitability, liquidity, financial gain, or adequacy to any specific purpose intended by the User.

Mundpay does not ensure that the Platform will be available uninterruptedly, free of errors, technical failures, vulnerabilities, or interruptions, nor that information made available in it is complete, updated, or free of inaccuracies, except for hypotheses expressly provided in applicable legislation.

Absence of Warranties

To the fullest extent permitted by current legislation, Mundpay does not provide warranties of any nature, whether express or implicit, including, but not limited to, warranties of marketability, fitness for a specific purpose, compatibility with other systems, absolute security, data accuracy, nonexistence of viruses, malicious codes, or other potentially harmful components.

The User recognizes and agrees that Platform utilization occurs under their sole responsibility, fully assuming risks arising from its utilization, including those related to commercial, financial, operational, or strategic decisions.

Limitation of Performance Scope

Mundpay acts exclusively as a technology infrastructure provider and operational and financial intermediary, not creating, developing, editing, controlling, endorsing, offering, selling, or warranting any products, services, content, offers, promises, statements, or results made available by Users, commercial partners, or third parties through the Platform.

Products, services, content, offers, and information made available by Users are of their full and exclusive responsibility, including regarding their legality, veracity, lawfulness, quality, purpose, regulatory compliance, attendance to consumerist, fiscal, tributary, regulatory, copyright, and personal data protection standards.

Exclusion of Liability

Except for hypotheses of objective or imperative liability provided by law, Mundpay is not liable for damages of any nature, direct or indirect, material or moral, including, without limitation, loss of profits, loss of chance, moral damages, emerging damages, loss of data, economy activities interruption, or losses arising from use or impossibility of Platform use.

Mundpay will not be liable, illustratively, for damages arising from:

• inadequacy, quality, quantity, vices, defects, risks, or nociveness of products or services offered by Users;

• false, incomplete, inaccurate, or misleading information provided by Users;

• default of legal or contractual obligations assumed between Users;
  
  
  

• deadlines, delivery forms, exchanges, returns, losses, or cancellations of products or services;
  
  
  

• reversals, refunds, chargebacks, refusals, blockages, or transaction reversals arising from payment arrangement rules, financial institutions, card brands, issuers, acquirers, or competent authorities;
  
  
  

• technical failures, unavailabilities, interruptions, cyberattacks, virus, connectivity failures, electric energy, or third-party systems;
  
  
  

• Platform misuse by third parties, including in cases of fraud, unauthorized access, social engineering, or credentials violation;
  
  
  

• contents, services, information, or materials made available in third-party digital environments;
  
  
  

• auxiliary services provided by third parties, including currency conversion, settlement, withdrawals, transfers, custody of values, logistics, tax document issuance, or other related services.

Third-Party Services

The Platform can contain integrations, links, or accesses to third-party services, which do not integrate the scope of services provided by Mundpay and are subject to their own terms, policies, and conditions. Mundpay is not responsible for availability, security, legality, operation, accuracy, or adequacy of such services, nor for damages arising from their use.

Nonexistence of Result Promises

Mundpay does not promise, warrant, or ensure any financial result, commercial performance, profitability, economic gain, or specific benefit arising from Platform use. Users are prohibited from promising, disclosing, or advertising guaranteed results, certain gains, or unfeasible benefits, including related to income, investments, health, well-being, or professional performance.

Regulatory Compliance and Sanctions Policies

In compliance with national and international standards for preventing money laundering, terrorist financing, economic sanctions, combatting frauds, and other illegal activities, Mundpay can, at its sole discretion and without need of prior notice, restrict, suspend, or terminate Users' access to the Platform, including due to geographical location, risk profile, legal or regulatory determinations, without this generating any right to compensation.

Limitation of Compensable Amount

In the event of Mundpay's liability, this will be limited exclusively to proven direct material damages caused, with indirect damages, loss of profits, and moral damages expressly excluded, and will not exceed, in any hypothesis, the total amount effectively paid by the User to Mundpay in the 12 (twelve) months preceding the event that gave cause to the damage.

Support Channels and Hours

The User recognizes that provisions of exemption and limitation of liability provided in this Term are reasonable, proportional, and essential for making available the Platform and Mundpay's services, having been considered in the formation of the contractual relationship.

CUSTOMER SUPPORT CHANNELS AND HOURS

In case of doubts, complaints, suggestions, the User can contact Mundpay Support through email: contato@mundpay.com, from Monday to Friday, from 09:00 AM to 06:00 PM.

FINAL PROVISIONS

The User is prohibited from assigning, transferring, or in any way disposing, totally or partially, of rights and obligations arising from these Terms of Use, without prior and express authorization from Mundpay. 

Right of Recourse and Indemnities to Mundpay

By accepting these Terms of Use, the User obliges themselves to keep Mundpay fully harmless and indemnify it for any damages, losses, losses, or expenses, of material or moral nature, that come to be caused as a result of acts or omissions attributable to them, including those related to products, services, content, or operations offered or performed by them through the Platform.

The obligation to indemnify includes, without limitation, expenses with taxes, charges, fines, interest, administrative costs, procedural expenses, judicial or extrajudicial agreements, attorney and expert fees, as well as any third-party complaints that do not arise from proven failure of Mundpay's Platform.

The User also obliges themselves to keep harmless and indemnify, in the same terms, partners, controllers, controlled or affiliated societies of Mundpay, as well as its administrators, directors, managers, employees, agents, collaborators, representatives, and proxies, due to any complaints, demands, or losses related to User's conducts.

Eventual tolerance of any of the Parties regarding default, total or partial, of obligations assumed by the other Party will not constitute novation, waiver, or contractual alteration, being considered mere liberality. Such tolerance will not prevent the tolerant Party from demanding, at any time, full compliance with obligations provided in these Terms or applicable legislation.

In the event of need for adopting judicial or extrajudicial measures to settle any controversies, the obligation to indemnify will encompass, without limitation, expenses with taxes, charges, fines, interest, administrative costs, judicial or extrajudicial processes, agreements, attorney and expert fees, as well as any complaints, demands, or losses suffered by Mundpay, as well as any third-party complaints that do not arise from proven failure of Mundpay's Platform.

Consensual Conflict Resolution

The Parties commit to making their best efforts to resolve amicably and consensually any controversies, doubts, or conflicts arising from these Terms of Use or Platform utilization, prioritizing dialogue and good faith before initiating judicial or arbitration measures, when applicable.

Jurisdiction

The Parties elect the jurisdiction of the District of Rio de Janeiro, State of Rio de Janeiro, as the only competent to settle any controversies arising from these Terms of Use, with express waiver of any other, however privileged it may be.

Applicable Law

These Terms of Use and the legal relationship established between the User and Mundpay Pagamentos Internacionais Ltda. will be governed and interpreted in accordance with the laws of the Federative Republic of Brazil, expressly setting aside application of United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention).

Resolution Of Controversies 

Controversies arising from or related to these Terms, Services provided, processed operations, their execution, interpretation, validity, termination, or eventual violation — hereinafter collectively named “Disputes” — when linked to operations carried out in US territory or to services provided by MundP Tech OÜ, Mund USA LLC, or Mundpay LLC, will be settled definitively through individual, binding, and compulsory arbitration, under the terms of the Federal Arbitration Act (FAA).

Arbitration will constitute the exclusive jurisdiction for dispute resolution, with submission to class, representative, or consolidated lawsuits expressly set aside, as well as waiver of the right to jury trial, to the fullest extent permitted by applicable legislation. The present arbitration agreement will survive even in case of termination, end of commercial relationship, or services discontinuance.

Arbitration proceedings will observe rules of the American Arbitration Association (AAA), especially its Consumer Arbitration Rules in force at the time of initiation, with adaptations provided in this instrument. The interested party must submit a formal arbitration demand to the AAA, promoting notification of the adverse party in applicable regulatory terms.

Unless otherwise agreed between parties, hearings will occur in the county or jurisdiction of residence of the User/Seller, with the arbitrator solely competent to decide about interpretation, applicability, enforceability, and scope of this commitment clause, as well as Dispute merits.

Costs, administrative fees, and arbitration fees will observe AAA rules. Each party will bear its own attorney fees, unless otherwise determined by the arbitrator or applicable legislation. In the event of User's claim favorability, there may be reimbursement of costs and fees, under the law. If the demand is considered groundless or reckless, the arbitrator can attribute financial responsibility to the claiming party, as authorized by institutional rules.

The arbitrator can grant declaratory or injunctive measures exclusively in individual capacity, limited to the extent necessary for repairing the claiming party. Measures of public, collective nature, or with erga omnes effects must, when applicable, be submitted to the competent Judicial Power, remaining suspended until final decision of individual arbitration.

Express waiver to participation in class actions is established, with parties acting only in individual capacity. The arbitrator will not have competence to consolidate demands, gather parties, or conduct collective proceedings. If such waiver is considered unenforceable by competent authority, the entirety of this arbitration resolution clause can be declared null, with other contractual provisions remaining valid.

For purposes of applicable material law, this Contract — regarding international operations and services provided by MundP Tech OÜ, Mund USA LLC, or Mundpay LLC — will be governed and interpreted in accordance with the laws of the State of Delaware (USA), without regard to conflicts of law, along with the Federal Arbitration Act regarding arbitration.

The election of the arbitration path does not prevent, as a strict exception:

• Filing of demands before Small Claims Courts, when legal requirements are met;
  
  
  

• Seeking emergency injunctions or protection measures before the Judiciary to protect intellectual property, confidentiality, data, technology rights, or prevent imminent damage, without such measure configuring waiver to arbitration regarding merits.

Right to Opt-Out of Arbitration (Opt-Out Arbitration Notice) 

Notwithstanding the obligatoriness of arbitration provided in this section, the User/Seller can exercise the opt-out right to the present arbitration agreement, in which case Disputes will cease to submit to compulsory arbitration proceedings, with other contractual provisions remaining valid and enforceable.

For valid opt-out exercise, the User/Seller must send a formal written notification to Mundpay LLC within an unextendible period of up to 30 (thirty) calendar days from the date of: (i) Account creation; or (ii) initial acceptance of these Terms — whichever occurs later.

The notification must contain, at a minimum:

• Full name or corporate name;
  
  
  

• Registered address;
  
  
  

• Email linked to Account;
  
  
  

• Account identifier or Merchant ID;
  
  
  

• Express statement of opt-out from the compulsory arbitration clause.

The sending must be carried out to the contractual channel indicated in the Terms or to the legal address of Mundpay LLC, with communications allowing proof of delivery considered valid.

Failure to exercise the opt-out right within the stipulated period will be interpreted as full, irrevocable, and unretractable acceptance of compulsory arbitration, including waiver to class actions and jury trial, to the fullest extent permitted by applicable legislation.

Opt-out exercise will not affect access or continuity of Services, nor imply discriminatory treatment, except for the possibility that certain functionalities, products, or commercial conditions dependent on specific arbitration structures cease to be offered, as permitted by law.